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EMAILZ

Professional email on emailz.ca. This site describes the product and its pricing; the live service is built out in later phases.

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Legal

Refund policy

Plain-language draft. Last updated: September 2026.

Not legal advice

This page is a plain-language summary, not legal advice, and has not been reviewed by a regulator. Emailz is not yet a live service; this policy will be finalized before any paid offering ships.

1. Subscription refunds

If you believe you were charged in error, contact support within 14 days of the charge. We review requests case by case and issue refunds to the original payment method when appropriate.

2. Cancellations

You can cancel your subscription at any time from your billing settings. Cancelling stops future renewals; it does not retroactively refund the current billing period unless required by applicable law.

3. Service issues

If a sustained service outage or provisioning failure prevents you from using your mailbox, contact support — we will review and may issue a partial or full refund or service credit for the affected period.

4. How to request a refund

Reach us via the contact page with your account email and the reason for the request. We aim to respond within a few business days.